FAQ

Q1. What materials are used in KHALEEJ products?

Every KHALEEJ piece is crafted with an uncompromising focus on quality, comfort, and longevity. We work with premium yarns and carefully selected materials to create garments that embody timeless elegance and remain a cherished part of your wardrobe for years.

Q2. How do I care for my knitwear?

We recommend gentle hand-washing in lukewarm water with a mild wool detergent, or opting for professional dry cleaning. Avoid wringing, twisting, or tumble drying. Lay the garment flat to dry and reshape while still damp for best results.

Q3. How do I choose the right size?

Each product page includes a detailed size guide. For the most accurate fit, we suggest measuring yourself and comparing your measurements with our size chart.

Q4. Do you ship internationally?

Yes, we ship worldwide. Shipping rates and delivery timelines vary by destination and will be calculated during checkout.

Q5. What are the delivery timelines?

For domestic orders within India, delivery typically takes 4–7 business days. International deliveries usually take 10–15 business days, depending on the destination and customs clearance.

Q6. Can I return or exchange my order?

Returns or exchanges are accepted only in the rare event that an item arrives damaged, in an incorrect size, or different from what was ordered. Please notify us within 14 days of delivery, and our team will assist you with a replacement or appropriate resolution. For complete details, please refer to our Return & Refund Policy.

Q7. How will I know my order has been shipped?

Once your order has been dispatched, you will receive an email confirmation with tracking details so you can follow your shipment’s progress.

Q8. Can I customise my order?

We currently do not offer made-to-measure or customised designs. However, we regularly introduce new styles and editions. You may subscribe to our newsletter to stay updated.

Q9. How do I contact customer support?

You can reach us through the Contact Us page or email us at support@khaleejknits.com. Our customer care team typically responds within 1–2 business days.