FAQ

Every thread tells a story, and every question we receive weaves deeper connections with our community. Here, we answer your most frequent inquiries with the same care and precision that goes into our craftsmanship.

 

A. About Khaleej

1. What is Khaleej and what makes it unique?
• "Khaleej is more than a brand—it is a tribute to timeless craftsmanship. Every piece carries the legacy of traditional weaving, reimagined for the modern connoisseur of luxury."
2. Who are the founders of Khaleej?
• Share the story of the three visionary women, their passion for preserving craftsmanship, and their mission to redefine modern luxury.
3. Where are Khaleej’s pieces made?
• "Each creation is crafted in our artisan ateliers, where generations of weavers bring fabric to life through skilled hands and soulful artistry."

B. Our Craftsmanship & Materials

1. What materials do you use in your designs?
• "Our fabrics are meticulously chosen for their quality, sustainability, and timeless appeal—woven from natural fibers, hand-dyed in rich hues, and finished with precision."
2. Are Khaleej pieces handmade?
• "Every Khaleej piece carries the touch of human hands. Our skilled artisans breathe life into each design, ensuring that no two pieces are ever truly alike—just like nature itself."
3. How do you ensure sustainability in your production?
• "Sustainability is woven into our ethos. From repurposing fabric remnants into accessories to empowering artisan communities, every choice we make is a step towards mindful luxury."

C. Ordering & Customization

1. Do you offer custom-made pieces?
• "Yes, we believe in personal luxury. Select pieces can be customized to suit your vision, ensuring that your garment is as unique as you are."
2. How do I place an order?
• Provide a simple, elegant step-by-step process while reinforcing the exclusivity of owning a Khaleej piece.
3. How long does it take to receive my order?
• Frame the delivery timeline in a luxury narrative: "Craftsmanship takes time, and each Khaleej creation is worth the wait. Standard orders arrive within X days, while custom pieces require additional time to perfect."

D. Shipping & Returns

1. Where does Khaleej ship?
• "Khaleej is crafted for the world. We offer international shipping, bringing our exquisite pieces to connoisseurs across the globe."
2. What is your return and exchange policy?
• Reinforce quality and exclusivity: "Every Khaleej piece is crafted with intention. However, if your garment does not meet your expectations, we are happy to assist you with an exchange or return."
3. Do you offer gift packaging?
• "Yes, we believe that luxury should be unwrapped with elegance. Our signature packaging ensures your Khaleej piece arrives as a gift—to yourself or a loved one."

E. Caring for Your Khaleej Piece

1. How should I care for my garment?
• "A Khaleej piece is timeless, and with the right care, it will remain a cherished part of your wardrobe. We recommend gentle hand-washing or dry-cleaning to preserve the integrity of the weave."
2. Do your fabrics age over time?
• "Like a fine work of art, our fabrics evolve with time, gaining character while retaining their elegance. This is the beauty of handcrafted luxury."